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Datamax Printer Technical Support:

1) Free Technical Support.
2) Warranty Repair.
3) Depot Repair.
4) Windows drivers.
5) Printer Manuals.

Free Technical Support:
We offer free technical support on all printers and accessories sold at this site. Most issues can easily solve in a few minutes over the phone. Technical support is available Monday to Friday 8:30am to 5:00pm E.S.T. When calling please have the printer model number, serial number and have the printer and software located close to the phone. If you purchased the printer elsewhere a fee may apply.
Warranty Repair:
All printers sold here at the datamax-store.com are brand new and come with a manufactures factory warranty. We do not sell re-furbished or used printers. The length of the warranty will vary from 1 to 5 years depending on the model. The original print head has a one million linear inch or one year warranty which ever comes first. Each printer will arrive with the warranty information and a warranty card enclosed. Its highly recommended to read, fill in and return the warranty card to ensure speedy warranty repairs. Should you encounter a problem with any item. Please contact us and request technical support. If we determined that there is a fault with the unit we will issue a RMA# and instructions on where to ship the unit for repair.
Depot Repair:
If your printers warranty has expired or you purchased your printer elsewhere. You may return it for depot repair. Our Depot Repair rates are $95 per hour plus any parts not covered under warranty. We will look at provide a free quote before performing any repairs. Depot Repair is available Monday to Friday 8:30am to 5:00pm. E.S.T When calling please have printer model number, serial number and description of problem. Depot Repair is available regardless of where your printer was purchased or how long you have had your printer.
Windows Drivers:
Windows drivers (95 and above) are included with every printer shipped. The drivers are located the accessories CD included with the printers. Place the CD in to CD-ROM drive. If the CD does not auto-run, select start menu and enter D:\Cdsetup.exe, press OK.  Where D is you CD-ROM drive letter. Follow menus. Download the latest drivers.
Printer Manual:
Included with the printers are manuals on CD and a printed quick start guide. The printer operator manual and programming manuals are located the accessories CD included with the printers. Place the CD in to CD-ROM drive. If the CD does not auto-run, select start menu and enter D:\Cdsetup.exe, press OK.  Where D is you CD-ROM drive letter. Follow menus. Download the manual.




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